Due to strict pharmacy regulations and health safety standards, Chemistway does not accept returns or exchanges on prescription medications, temperature-sensitive products, or opened health items, unless the product was damaged, defective, or incorrectly supplied. If you receive the wrong item or your order arrives damaged, please contact our support team within 7 days of delivery. We will promptly review the case and arrange a replacement or refund, depending on the situation. ✅ Note: Always check your order carefully upon arrival. For eligible cases, proof of damage (e.g., photos) may be required.